Apple Mac Knowledge Base

Time Machine Backup Failed Synology – The Backup is Already In Use

When using a Synology NAS to backup from Time Machine you may see the following message: The backup on”XXXX” is Already in Use (where XXXX is the name of the Synology Diskstation you are backing up to. Clicking on details you will see further details such as these: Cause Typically this can happen if the […]

Outlook 2016 Dims Display and Can’t Reply to Email When In Full Screen Mode

The following fault is present in Outlook 2016 for Mac Version 15.26.1 (160916) when using Full Screen Mode in macOS Sierra. Environment You are using Outlook 2016 for Mac Version 15.26.1 (160916) You have macOS Sierra 10.12 installed Outlook 2016 for Mac is running in Full Screen Mode Issue When running Outlook 2016 for Mac in […]

iTunes doesn’t work after upgrading to macOS Sierra

If you have upgraded to macOS Sierra and your iTunes isn’t working it is most likely because you are running an older version of iTunes.  Before upgrading to the latest Mac operating system it is good practice to update all your applications to the latest version first.  If you haven’t done this you can do […]

Download MacOS Sierra Once and Install on Multiple Macs

If you’ve got a few Apple Mac’s and you need to upgrade OSX to the latest version macOS Sierra 10.12 the easiest way to accomplish this is to download the macOS Sierra installation app once and then copy it to each of the Mac’s and install it.  There are a few different ways to achieve […]

PPTP VPN Client Alternatives for Mac OS Sierra

How to restore PPTP VPN Access back to Mac OS Sierra If you’ve recently upgraded to Mac OS Sierra you may have noticed that your VPN settings have been deleted during the upgrade process.  Upon trying to enter the VPN settings again you may notice that there is NO PPTP option.  Unfortunately Apple has removed the PPTP […]

How to Restart Mac OSX via Command Line

There are times when you may need to restart a mac remotely using a remote command in your management program. To restart a Mac using the command line please issue the following command: sudo shutdown -r now Please be aware this will log out all active users and not save any work.  It’s the same […]

Icons and Text Very Small using Unity Mode on VMWare Fusion for Mac

Issue You find that after enabling Unity Mode in VmWare Fusion the size of the Windows programs icons and text is extremely small and hard to read. Resolution This can be caused due to Retina Mode being enabled in VMWare Fusion for Mac.  To resolve this issue follow these steps: Shut down the virtual machine. […]

List User Accounts on Mac OSX using Terminal (Command Line)

To list the user accounts on an Apple Mac using Terminal: Open Terminal Type in the following command dscl . list /Users | grep -v “^_” You will be presented with a list of User accounts set up on the Mac. Note: You will be presented with a few accounts additionally which you can ignore […]

iMac- How to Reset the SMC and PRAM on an iMac

Instructions for Resetting the SMC and PRAM on an Apple iMac SMC RESET Shut down the computer Unplug the computer’s power cord from both the wall and computer. Wait 15 seconds. Attach the computers power cable. Wait another 5 seconds and press the power button to turn on the computer. PRAM RESET Shut down the computer. […]

Mac – App Network Drive to Search Index

By default, Apple’s Spotlight search in OSX doesn’t appear to index mounted network drives successfully if at all regardless whether the drives are mounted as AFP or SMB.  There is a way for turning on search for specific network drives using terminal however it has found to be problematic and quite often needs reindexing when […]

Word 2011 Mac Opening Up Multiple Word Documents When Opening Application

A rare but occasional problem in Word 2011 for the Mac is that when opening it may open up what appears every Word document it can find on your computer.  There are multiple proposed solutions however often the easiest solution is overlooked when trying to fix the problem.  Before trying anything else try this quick […]

Outlook 2011 for Mac Won’t Start (Opens and Closes)

Symptoms When you click on the Outlook 2011 Icon in your dock or via the Launchpad Outlook will indicate that is opening and then it will close immediately.  Restarting the computer has no effect.  Typically this may happen if your Mac has frozen whilst Outlook was running or didn’t shut down properly. Resolution To resolve this […]

How To Delete Log Files on a Mac OSX

Deleting Log Files on a Mac – Just like their windows counterparts, Mac’s also store system log files.  Over time these log files can grow in size and take a good portion of your hard drive in the process.  If you’re running low on space and need to free some up there is a command […]

iMac Typing Random Characters By Itself Even After Replacing Wireless Keyboard

A common problem that can occur with any computer is a keyboard malfunctioning and typing random characters.  There can be other reasons why characters are being randomly typed on your computer but a faulty keyboard is usually the main culprit. On your Apple iMac you might find that even after replacing a Wireless Keyboard with […]

How to Merge Two PDF Files Mac OSX

Using Mac OSX you are able to merge two pdf files natively in OSX using the built in preview application.  This has been tested on Yosemite 10.10 and El Capitan 10.11. Step 1 – Open Both PDF Files Either double click or right click and select preview (if you have other PDF programs installed on […]

How to Open App Can’t Be Opened Because It’s From An Unidentified Developer on OSX

If you are opening up a program for OSX you may receive the following error message: “App Can’t Be Opened Because It’s From An Unidentified Developer” Your security preferences allow installation of only apps from the Mac App Store and identified developers. The reason you are receiving this message is the applications developer hasn’t been identified […]

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