Microsoft Outlook Knowledge Base

Office 365 Shared Calendar not Updating in Outlook 2016

If you are making use of shared calendars in Outlook 2016 you may find that not all appointments are showing in the calendar or are disappearing.  Typically this happens when running Outlook 2016 in cached mode with exchange or Office 365.  The easiest way to verify this is the problem is to log in to […]

Message too large error message using Gmail and Outlook 2016

Symptoms You may be presented with the following error message in Outlook 2016 when using a Gmail / Google Apps account: [ALERT] Message too large. http://support.google.com/mail/bin/answer.py?answer=8770 Reason Google Mail has a maximum message size including attachments of 25MB Troubleshooting You have already tried to delete the offending email that failed to send however periodically you […]

We Can’t Open … It’s possible the file is already open, or you don’t have permission to open it – Outlook 2013 when opening PDF

Issue You are trying to open a PDF file in Outlook 2013 and are presented with the following error message: Microsoft Outlook – We can’t open ‘C\Users\%user%\AppData\Local\Microsoft\Windows\INetCache\Content.Outlook\AULPL…’. It’s possible the file is already open, or you don’t have permission to open it.  To check your permissions, right-click the file folder, then click Properties. Resolution This […]

Outlook Out Of Office On Certain Days of The Week Only

This article will show you how you can set up an autoresponder for Outlook 2016, 2013 and 2010 based on the day of the week.  This method is not perfect by any means however it will allow you to achieve the goal just the same.  These methods work well for staff members who only work […]

Outlook 2013 Keeps Prompting for Username and Password using Office 365

If you are experiencing an issue where Outlook 2013 keeps prompting for Credentials and you are connecting to Hosted Exchange on Office 365 here is one simple fix which may resolve the problem.  Try deleting the credentials for Office 365 in the Windows Credential Manager. Step 1 Open the Control Panel and Click on Credential […]

Change Outlook Address Book to Open Contacts by Default

Here are the steps to have your Outlook Address Book open your contacts by default.  You can also use these steps to choose any other address list you may have connected to Outlook.  This is particularly useful when Outlook has an Exchange account as it defaults to the Global Address List. From the Home Tab […]

How to turn off Working Offline in Outlook 2016 and Outlook 2013

If you don’t have a stable internet connection you may occasionally notice that a message in the bottom right hand side of your Outlook will say “Working Offline”. To turn off “Working Offline” in Outlook follow these steps: On the Outlook Ribbon Click on Send/Receive Click on the Work Offline button How to Tell If […]

Cannot Start Microsoft Outlook. Cannot Open the Outlook Window

When opening Microsoft Outlook you may receive the following error message: Cannot Start Microsoft Outlook. Cannot Open the Outlook Window. Invalid XML, the view cannot be loaded. Typically, this error message may indicate that your Navigation Pane may contain some corruption. Please try resetting your Outlook Navigation Pane as follows: For Windows 7 Click on […]

Error 0x800CCC13 in Outlook 2013 or Outlook 2016

You may find that you are receiving the following error in Outlook 2013 or Outlook 2016 using your POP or IMAP account.  Testing the account settings in the account set up tests successfully but you are still unable to receive mail.  You are more than likely using Windows 10.  The exact message you are receiving […]

How to Temporarily Disable an Outlook 2013 Add-In

Sometimes you may want to temporarily disable an Outlook 2013 add-in without removing it completely.  Here are the instructions: Step 1. Go to Outlook Options Click on File Click on Options Step 2. Go to Manage COM Add-Ins Click on Add-Ins Click on Go next to Manage: COM Add-Ins (shown below) Step 3. Temporary Disable […]

Outlook 2013 Out Of Office – Setting Up

Learn how to set up Microsoft Outlook 2013 to automatically respond with your Out-Of-Office message to incoming email. Step 1. Click on File Click on File and then Info Step 2. Click on Automatic Replies   Step 3. Set Up your Automatic Replies for Inside My Organisation Check the “Send Automatic Replies” radio button Choose your […]

How to Check the Space of your Outlook 2013 Data File

In this article we are going to show you how to check the space taken up by your Outlook 2013 profile. Step 1. Right Click on the Mailbox From the mail view right click on the Mailbox.  This is the topmost part of your mailbox right above the Inbox folder. Click on Data File Properties […]

How to Archive in Outlook 2013

In this article we will show you how to archive your emails in Outlook 2013.  The most common reason for archiving your email in to a separate PST file is if your mailbox is full.  Please note this article is regarding manually archiving your Outlook 2013 email and not about the Auto Archive feature. Step […]

FAQ – Can I Use Quicksteps in Outlook 2016 for Mac?

Where are the Quick Steps in Microsoft Outlook 2016 for Mac? For those that aren’t aware, Quicksteps are the little buttons up the top of Outlook which allow you to create semi automated actions on emails. Answer Unfortunately Quick Steps are still not available for Outlook 2016 Users on Mac.  This is unfortunate as it […]

Unread Email Not Showing in Outlook 2013 Inbox

If unread emails are not showing in Outlook 2013 it could be for a number of reasons. 1. Outlook Inbox – Show Unread Email All you need to do here is click on “Unread” at the top of your Inbox. If your Unread emails are now showing but you can’t find the when in the […]

FAQ – How to turn off Offline Mode in Outlook 2013

To turn off Work Offline Mode in Outlook 2013 click on the Send and Receive tab and then click on the Work Offline Mode button.  If the button is highlighted in blue then you are currently working in offline mode.

FAQ – Can I set a task to reoccur hourly in Outlook 2013?

Setting an Outlook 2013 task recurrence hourly is not possible “out of the box”. If you want to set a task to reoccur hourly in Outlook the workaround would be to create separate daily tasks for each hour that you need to be reminded. For example: If you want to be reminded of a task […]

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