Miscellaneous Knowledge Base

Surface Pro Won’t Turn On – How to Reset

If your Surface Pro won’t turn back on after shutting it down or restarting please try the following steps from Microsoft: These steps are assuming that your Surface Pro is charged.. Step 1 Press and hold the power button on your Surface for 30 seconds and then release it. Step 2 Press and hold the […]

How to Disable No Sim Card Installed Notifications on Apple iPad

If you own an Apple iPad with 3G/4G capabilities you will be constantly be warned that there is No Sim Card installed if there is no sim card present and you are only using Wifi.  To stop these warnings please follow these steps: Click on the settings button Toggle Aeroplane Mode to on Connect to Wifi […]

Surface Pro 4 Will Not Shutdown

If you’re Surface Pro 4 is having issues shutting down, normally you would initiate a shutdown manually using the power button by holding it down.  Sometime however this doesn’t work and you will need to initiate a two button shutdown. Hold Down the Volume Up Button Whilst Holding Down the Volume Up Button, Hold and […]

How to Convert WDB Files to Excel without Microsoft Works

If you have old WDB Files which you need to open and extract data from and don’t have a copy of Microsoft Works laying around here’s the method that we recently used to extract the information from an old WDB file.  Your mileage may vary depending on the complexity of the original WDB file. Uninstall any existing […]

Mac Can’t Print to Fuji Xerox Docucentre – Document Sent to Printer

Symptoms You send a document to print from your Mac to a Xerox Docucentre.  Monitoring the printer status you notice that the document says that it is sent to the printer and disappears from the printer status on your Mac.  Nothing is printed out on the Fuji Xerox. Cause This can be caused due to […]

Bitdefender Managed Antivirus Removal Tool

If you are running GFI Max Remote Management and need to uninstall the Bitdefender Managed Antivirus Agent from a computer, here is the removal tool to clean up the remnants.  This can be particularly useful if you are having problems getting Bitdefender Managed Antivirus to activate from the dashboard and have had it running previously […]

Vipre Managed Antivirus Removal Tool

If you are running GFI Max / Logic Now / MAX Remote Management or whatever they change their name to again in the near future and need to uninstall Vipre Managed Managed Antivirus or are having problems trying to get it to install from your Remote Management Dashboard, here is the location of the removal […]

Can’t select Tray 2 or Tray 3 on OKI Printer

If you are the owner of an OKI printer and have more than one paper tray to print from you may find that the additional paper trays appear to be missing from the printer setup.  More than likely the issue will be that the printer driver in the windows control panel doesn’t know about the […]

How To Disable Dropbox Desktop Notifications in Windows 10, 8.1 and 7

The following instructions are for disabling the Dropbox desktop alerts in Windows 10, Windows 8.1 and Windows 7. Step 1 Click on the Dropbox Icon on your taskbar Step 2 Click on the Gear Icon (Top Right hand side) and then click on Preferences Step 3 Whilst the General tab is displayed uncheck the checkbox which […]

How to Create a Shortcut to another Folder in Box.com (Online)

Here’s how to create a shortcut or alias to another folder in Box.com Step 1 Right Click on the folder you wish to link to Step 2 Choose Sharing and then Share Link Step 3 Copy the link and click on close Step 4 Go to the folder where you want to paste the shortcut […]

Run Command Missing in Firefox

If you are a regular firefox user you may notice that in many instances there is no option to run files downloaded from the internet, only the Save as or Save command is available.  Whilst this has more than likely been implemented as a security measure, advanced users may wish to add the Run command back to the […]

How to Sync Folders to Your Computer using Box Sync

Unlike Dropbox, Box is geared more towards Enterprise.  It  doesn’t automatically prompt to download the box sync client / automatically start syncing all folders which you have permissions for like Dropbox.  Without realising this it can seem like Box Sync isn’t working properly.  To get Box Sync working it is a two step process. Step […]

How To Extract The Check Disk (CHKDSK) Logs From Event Viewer on Windows

Checkdisk (CHKDSK) is great for checking a hard drive in your computer but what if you want to see the results after the computer has rebooted.  This is even more important when you schedule a checkdisk to run remotely and you want to see the results.  So where are the check disk logs located? Follow […]

Sony Xperia Not Syncing Contacts & Calendars from Office 365

If you are adding an Office 365 Exchange account to your Sony Xperia Z1, Z2 or Z3 and it isn’t syncing your Contacts and Calendars it may be because it hasn’t detected the correct settings.  To resolve this issue you may need to enter the settings in manually instead of letting it automatically detect the […]

Snom 720/275 Error 6 Could Not Resolve Host Whilst Downloading Firmware

When trying to update your SNOM firmware on a 720 or D725 using the Web GUI and software update you may receive the following error message: Software Update – Downloading Firmware – Could Not Resolve Host – Error: 6 This error could be caused by a number of reasons such as a DNS error however […]

Attenuation and SNR Margin

Attenuation – Distance from Exchange Less than 1km = 24Mbit 1.0km = 13.81dB = 23Mbit 1.5km = 20.7dB = 21Mbit 2.0km = 27.6dB = 18Mbit 2.5km = 34.5dB = 13Mbit 3.0km = 41.4dB = 8Mbit 3.5km = 48.3dB = 6Mbit 4.0km = 56dB = 4Mbit 4.5km = 62.1dB = 3Mbit 5.0km = 69dB = 2Mbit […]

For more information about our Managed IT Support for your Sydney based business connect with us today!
Find Out More