Windows 10 Knowledge Base

How to Change the RDP Port (Remote Desktop) in Windows 10, 8.1 and 7

Here’s how to change the Remote Desktop Port (RDP) in Windows 10.  This also applies to Windows 8.1 and Windows 7.  Here are also the instructions if you are looking to add an additional Remote Desktop Port Step 1 Open the Windows Registry (instructions) Step 2 Browse to the following Registry Sub Key HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\TerminalServer\WinStations\RDP-Tcp\PortNumber Step […]

Change Windows 10 Network from Public to Private

Here’s how to change a Windows 10 network which has been detected as public to private in Windows 10 Step 1 Click on the Network Icon in the Taskbar Step 2 Click on Network Settings Step 3 Scroll down below the available networks and click on Advanced Options Step 4 Click on Make this PC Discoverable You […]

How to Clear Quick Access and Recent File and Folders in Windows 10

Here are the instructions to clear the Quick Access and Recent Files and Folders cache and return it back to factory default state in Windows 10. Step 1 Open File Explorer Step 2 Click on the View tab Step 3 Click on Options Step 4 Under the Privacy tab click on the Clear box Step 5 Click […]

How to Disable Quick Access in Windows 10 Sidebar

Whilst some users may find the Quick Access feature in the Windows 10 sidebar useful, there are many that don’t.  Here’s how to disable Quick Access in Windows 10 and restore the standard File Explorer sidebar. Step 1 Open File Explorer Step 2 Click on the View tab Step 3 Click on the Options Button Step […]

Remove or Disable One Drive Integration from Windows 10

In this tutorial we are going to look at how to remove / disable One Drive and One Drive for Business from Windows 10.  This is particularly applicable with swapping over from using One Drive to another cloud sharing service such as Dropbox and you want to clean up the system as to not cause […]

How to Check if a USB3 Device is Only Running in USB2 Mode

Sometimes you may need to find out whether a USB3 device is only running in USB2 mode even when plugged in to a USB3 port.  Sometimes there are messages that Windows presents such as “this device is not running in usb 3.0 mode“, but at other times no message is presented.  A recent case was […]

Rats WebGL Hit a Snag – Google Chrome

If you are presented with the Rats WebGL Hit a Snag error message whilst using Google Chrome, here is how to resolve the error message: Step 1 Click on the three bars at the top right hand side of Google Chrome Step 2 Click on Settings Step 3 Scroll down the page and click on Show Advanced […]

Windows 10 File Explorer – Working On It, Not Responding

Symptoms – You are having trouble with Windows File Explorer in Windows 10.  When you open up File Explorer you are presented with “Working On It” which never appears to complete.  Click on anything else whilst this message is displayed causes File Explorer to stop responding. The first step to resolving the problem is to […]

Excel Spreadsheets Open Blank in Excel 2016

When double clicking on an Excel Spreadsheet using Excel 2016 you may find that the spreadsheet doesn’t open and only a blank page is presented.  This behaviour can occur due to installing Office 2016 from Office 365 BEFORE uninstalling previous installations of Office.  To resolve the issue, uninstall the previous version of Office and then do […]

How to Install Office 365 Apps on Windows

Here are the instructions to install your Office 365 Apps – Word, Excel, Outlook etc.. on Windows 10, Windows 8 and Windows 7. Step 1 Open up an internet browser and type the following in to the address bar: portal.office.com Step 2 Log on with your email address and password Step 3 Click on Install […]

How to Copy the Google Chrome Profile to A New User Profile in Windows

Before copying Google Profile Data please ensure that Google Chrome is closed To copy all Google Chrome profile information across from one User in Windows to another user: Step 1 Reveal Hidden Files and Folders (opens in new tab) Step 2 Open Windows Explorer Step 3 Browse to the Google Chrome Profile Folder of the old user.  The path is: […]

How to Copy the Firefox Profile to a New User Profile in Windows

Before copying Firefox Profile Data please ensure that firefox is closed To copy all Firefox profile information across from one User in Windows to another user: Step 1 Reveal Hidden Files and Folders (opens in new tab) Step 2 Open Windows Explorer Step 3 Browse to the Firefox Profile Folder of the old user.  The […]

Can’t Access Shared Computers or Folders in Windows 10

Summary In Windows 10, in order to access shared folders and computers on the local network you will need to make your own PC discoverable.  This sounds counter intuitive however if you haven’t selected the right network type for the network you are connected to or Windows has incorrectly detected type you will need to […]

Error Code 80240020 – Windows 10 failed to install

When attempting to install Windows 10 it may fail with Error Code 80240020.  You may also notice in Windows Update there is a status of “Failed” new to Upgrade to Windows 10.  This error means that the installation files for Windows 10 have been corrupted.  To resolve this issue you  will need to delete all […]

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