Windows 8 Knowledge Base

How to Change the RDP Port (Remote Desktop) in Windows 10, 8.1 and 7

Here’s how to change the Remote Desktop Port (RDP) in Windows 10.  This also applies to Windows 8.1 and Windows 7.  Here are also the instructions if you are looking to add an additional Remote Desktop Port Step 1 Open the Windows Registry (instructions) Step 2 Browse to the following Registry Sub Key HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\TerminalServer\WinStations\RDP-Tcp\PortNumber Step […]

Rats WebGL Hit a Snag – Google Chrome

If you are presented with the Rats WebGL Hit a Snag error message whilst using Google Chrome, here is how to resolve the error message: Step 1 Click on the three bars at the top right hand side of Google Chrome Step 2 Click on Settings Step 3 Scroll down the page and click on Show Advanced […]

Excel Spreadsheets Open Blank in Excel 2016

When double clicking on an Excel Spreadsheet using Excel 2016 you may find that the spreadsheet doesn’t open and only a blank page is presented.  This behaviour can occur due to installing Office 2016 from Office 365 BEFORE uninstalling previous installations of Office.  To resolve the issue, uninstall the previous version of Office and then do […]

How to Install Office 365 Apps on Windows

Here are the instructions to install your Office 365 Apps – Word, Excel, Outlook etc.. on Windows 10, Windows 8 and Windows 7. Step 1 Open up an internet browser and type the following in to the address bar: portal.office.com Step 2 Log on with your email address and password Step 3 Click on Install […]

Block Windows 10 Upgrade through Windows Update via the Windows Registry

In a business workgroup environment it may be necessary to block the upgrade to Windows 10 via the Windows Registry due to the lack of Group Policies.  If the Windows 10 Upgrade was accepted by mistake and rolled back you will still need to block the upgrade as it can try installing again. To Open […]

How to Copy the Google Chrome Profile to A New User Profile in Windows

Before copying Google Profile Data please ensure that Google Chrome is closed To copy all Google Chrome profile information across from one User in Windows to another user: Step 1 Reveal Hidden Files and Folders (opens in new tab) Step 2 Open Windows Explorer Step 3 Browse to the Google Chrome Profile Folder of the old user.  The path is: […]

How to Copy the Firefox Profile to a New User Profile in Windows

Before copying Firefox Profile Data please ensure that firefox is closed To copy all Firefox profile information across from one User in Windows to another user: Step 1 Reveal Hidden Files and Folders (opens in new tab) Step 2 Open Windows Explorer Step 3 Browse to the Firefox Profile Folder of the old user.  The […]

How To Disable the Windows 10 Notifications and Icon in the Registry

To disable Windows 10 notifications on Windows 8 you can do this by adding the following registry key if it doesn’t already exist.  At the same time it is best to also disable Windows Automatic Upgrades. Step 1 Open the Windows Registry editor.  This will vary depending on the version of Windows you are using. […]

System Information Missing Windows 8

If you can’t find the System information (full version, not stripped down PC info etc…) when performing a search from the start menu in Windows 8 or 8.1 you can open it up by one of the following methods: Method 1 Right click on the start menu icon, click on run and type in msinfo32 Method […]

Change Display Sleep Time on Windows 8 and Windows 8.1

Step 1. Go to the Start Screen Windows 8 – Move your mouse to the bottom left hand corner and click Windows 8.1 – Click on the Windows Icon at the bottom left hand corner Step 2. Open Power Options Start typing Power Options and select it under search in the right hand pane Step […]

How to Screenshot On Windows using the Snipping Tool

In this article we are going to show you how to take a screenshot (or parts of the screen) in Windows 7 and Windows 8 using the built in Snipping Tool.  You can use the Snipping Tool in all version except the Starter and Basic Editions. Step 1. Open the Snipping Tool Windows 7 – […]

Devices and Printers Slow to Open in Windows 8

If you are finding that the Devices and Printers Control panel is taking a long time to open here are two of the most likely fixes that should resolve the problem.  The most common issue you will notice is that the green bar up the top slowly populates and after half a minute or longer […]

How to Create Printers and Devices Shortcut in Windows 8

If you need to create a shortcut to the Devices and Printers Control Panel item in Windows 8 please follow these instructions.  They can also be used for Windows 7, Windows Server 2008 and Windows Server 2012. Step 1. Right Click on Desktop and click on New Shortcut Step 2. Enter the following in the […]

Java not Working in Chrome after Update

If all of a sudden Java stops working in Chrome after updating, this is more than likely because Chrome is not supporting Java out of the box any more.  This is starting at Chrome Version 42.  By September 2015, Chrome is planning on killing off the NPAPI plugins which Java uses. To re-enable Java in […]

Windows 8 VPN – Error 0x8007003B: An Unexpected Network Error Occured

Symptoms When copying files across a VPN in Windows 8 or higher you may receive the following errors: 1 Interrupted Action An unexpected error is keeping you from copying this folder.  If you continue to receive this error, you can use the error code to search for help with this problem Error 0x8007003B: An unexpected […]

How to Uninstall Windows Updates using the Command Prompt

Using the WUSA command we can uninstall Windows Updates from the command prompt either using a remote command prompt in either your RMM software or using PSEXEC.  This article applies to Windows 7, Windows Update, Windows 2008 Server and Windows 2012 server. Step 1. Find out the KB for the Windows Update you wish to uninstall […]

Change VPN from Public to Private in Windows 8 and 8.1

If you’ve connected to a VPN on your Windows 8 or Windows 8.1 computer and the network connection will come up as Public by default.  For most people this isn’t a major concern but you may require to change the VPN connection to Private if you have specific firewall rules which are restricting access or causing […]

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